John R. Bell
16918 127th Dr. N., Jupiter, FL 33478
(703) 728-3589 JohnBell@2wellfleet.net
Summary
Over twenty years experience as a technical writer in both software and hardware product lines. Skilled at collaborating as a team member with software developers. Worked remotely for over seventeen years. Expert at conducting user needs analyses and producing task-oriented documentation for end-users and administrators. Designed and produced award-winning online help.
Operating Systems: Android, iOS, Linux, MacOS, Windows, UNIX
Publishing Software: Acadia, ArborText Editor, AuthorIT, DITA, FrameMaker (Stuctured and Unstructured),HTML markup languages, WebWorks ePublisher, XML
General Software: Adobe Acrobat Professional, Adobe Photoshop, MS Office Suite
Software Development: Agile Software Development, Apache Subversion, Confluence, JIRA, TortoiseSVN
Writing Skills: editing, indexing, online help, and task-oriented writing
Employment Experience
Johnson Controls, Milwaukee, WI, Technical Writer
Note: Worked remotely from home (Florida).
- Worked on SOPs, Work Instructions, Job Aids, and Playbooks in Acadia.
- Created our writing style guide for technical authors.
- Currently working on a Six-Sigma Green Belt certification
Self-employed, Jupiter, FL Contract Technical Writer 2018-Current
- Worked on small to medium-sized projects for a variety of local and national software companies. These projects include: administration guides, knowledge base articles, user guides, online help.
Oracle, Redwood Shores, CA Senior Principal Technical Writer 2006-2018
Note: Worked remotely from home (Virginia and Arizona).
- Produced printed technical guides for Database and IT Administrators on the following subjects: APIs, Data Loading, Pharmaceutical-specific data, and REST API.
- Produced printed and online user guides for end-users on the following subjects: Analytics, CRM, Pharmaceutical, Sales, Reports.
- Produced, managed, and coordinated localization of CRM On Demand Online Help into 20 languages.
- Produced specialty HTML/XML deliverables for multiple Oracle by Example guided instruction courses.
Siebel Systems, San Mateo, CA Senior Technical Writer 2000-2006
Siebel Systems was acquired by Oracle in January, 2006.
Note: Worked remotely from home (Virginia) since 2002.
- Produced printed technical guides for administrators on the following subjects: Data Model, Programming Object Interfaces and Types, Scripting Languages.
- Produced printed and online user guides for end-users on the following subjects: Campaign Management, E-Mail Marketing, Loyalty Management, and Marketing.
- Member of IEEE Working Group on Software User Documentation. We produced IEEE Standard 1063-2001 IEEE Standard for Software User Documentation in 2001.
Paragren Technologies, Reston, VA Manager of Customer Information 1996-2000
Paragren Technologies was acquired by Siebel Systems in January, 2000.
- Started as the first technical writer in the company.
- As the company grew, I took on responsibility for all training and technical support.
- In most companies, training, documentation, and technical support are separate departments and as such deliver conflicting information to customers. I designed my department to ensure consistent information. This approach was successful and we had a strongly positive reputation in the information analysis community. This was one of the characteristics that led Siebel Systems to acquire us.
Education
B.S. in Photographic Processing and Finishing Management, Magna Cum Laude,
Rochester Institute of Technology